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IT Support Engineer (Level 1)

Lugano February 12th, 2019


Have you worked as a Level 1 Support Engineer for a few years and want to take the next step in your career? Do you feel that the consulting role attracts? ALTEN is now looking for Helpdesk Support Engineer (Level 1) to join our team in Lugano!

Personal qualities that we value are your ability to act independently and commercially. You are positive, outgoing and driven. You are stimulated by solving problems and using your creativity to find new solutions. You consider you salary to be in relation to your competence and further we share responsibility with you to maintain and develop your competitive consultancy profile.


  • 1st level Help Desk support: provide a single point of contact for both, internal and external clients
  • Make an efficient initial assessment of customers` requests: either resolve or assign them to the 2nd level support accordingly
  • Record and track incidents and complaints keeping clients informed on their requests’ status and progress
  • Manage clients requests’ life-cycle including closure and verification
  • Produce and update statistics and reports to both, clients and Avaloq management
  • Translate messages and communication regarding specific banking and IT topics in English and Swiss national languages


  • At least 1 - 2 years of work experience as Service Desk Operator or similar 
  • Language skills: excellent level of Italian and English, preferable good knowledge of German and/or French
  • Very good Microsoft Office and Microsoft Windows technical competencies
  • Strong communication and negotiation skills
  • Proven client and result orientation
  • Ability to work successfully both in a team and independently
  • Stress resistant and quick in reaction times
  • Flexibility and availability to work on shifts
  • Banking and/or IT experience is a plus